An IT manager with a server problem.
When a server goes down, the calls come in. Ryan's staff get bombarded with calls while they're trying to fix the problem - what can they do?
Ryan reached out to Select and learned how we can help manage support calls during an outage and provide level one tech support.
With the system in place, calls go to our team when a technical issue happens - allowing Ryan's team to focus on fixing the problem itself.
Without the stress of phone calls coming in, Ryan's team is able to solve problems faster and without distraction. His employees also gave him a "best boss" mug - go Ryan!
By letting Select take care of his phone, he’s able to: