Lawyers + Professionals

Call answering services for lawyers, accountants, managers, finance, and other professionals.

Meet Steve.

A lawyer missing out on business.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Short office hours
Short office hours
Every day Steve's office closes at 4pm, with calls going to voicemail. While this works for staff, Steve wonders if he's missing out on business.
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Short office hours
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
The Select solution
The Select solution
Steve connected with Select and signed up when he learned how much business he could win with after hours answering and booking. People just don't leave voicemails!
2
The Select solution
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
After hours calls come in
After hours calls come in
When the office closes for the day, Select takes over - taking in confidential calls from clients and booking appointments for Steve.
3
After hours calls come in
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Business booms
Business booms
Steve has seen a notable increase in business thanks to after hours calls and bookings being taken care of by the professionals at Select.
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Business booms

Be like Steve.

Don’t miss out on business because of office hours.

By entrusting Select with his phone, he is able to:

– Increase business by providing exceptional 24/7 customer service

Schedule appointments in his calendar after regular business hours

– Cut costs by eliminating the need for a full-time receptionist

– Avoid missing important calls from valuable clients

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

How else can we help lawyers and other professionals?

Confidential support

Our staff is fully trained and certified in dealing with sensitive matters and we are fully FOIP compliant.

Educated answers

We know the words you do. Whether legal or technical, our staff has decades of experience in getting callers the right answers.

Full coverage

We can supplement your regular reception to help cover meetings, lunch breaks, and anything else needing staff's full attention.

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Frequently Asked Questions

Call centres help lawyers in Canada provide prompt and efficient support to their clients by managing a wide range of communication and administrative tasks. They offer first-point contact for clients, ensuring inquiries are addressed quickly and professionally. By handling appointment scheduling, reminders, and general inquiries, call centres free up lawyers to focus on their casework and client representation without being overwhelmed by administrative burdens. The use of advanced telephony and customer relationship management (CRM) systems enables efficient call routing and tracking of client interactions, ensuring that no client request goes unanswered. Additionally, offering extended hours of support means that clients can receive assistance outside of traditional office hours, enhancing client satisfaction and engagement. This comprehensive support structure improves the responsiveness and efficiency of legal services, contributing to a higher level of client care and satisfaction.

Call centres can assist legal practices in Canada with managing documentation and inquiries for legal cases by providing administrative and client support services. They can handle initial client inquiries, appointment scheduling, and follow-up communications, allowing legal staff to focus on case preparation and representation. While call centres typically do not manage legal documents directly due to confidentiality and complexity, they can facilitate the process by directing clients on how to submit or retrieve documents securely. They also provide information and answer general queries, acting as an initial point of contact. This support streamlines the legal practice’s operations, improves client service, and ensures that lawyers have more time to dedicate to casework and client representation.

Call centres ensure a seamless transition when handling calls for legal practices in Canada through comprehensive planning, training, and integration processes. They collaborate closely with the legal firm to understand its services, clientele, and communication preferences. Customized training programs equip call centre agents with knowledge of legal terminology, client confidentiality principles, and the firm’s case management procedures. Advanced technology systems are integrated with the firm’s existing databases and communication tools to ensure consistency and accuracy in client interactions. Regular feedback loops and adjustments ensure that the call centre’s services align with the firm’s evolving needs.

Lawyers and professional firms in Canada gain significant benefits from partnering with call centres. These partnerships enhance client service by providing extended support hours and reducing response times to inquiries. Call centres handle routine administrative tasks, allowing professionals to focus on core activities and client representation. They also offer scalability, enabling firms to manage fluctuating call volumes without additional in-house staff. Multilingual support expands the firm’s reach to a diverse clientele. By entrusting communication and administrative tasks to call centres, professional firms can improve operational efficiency client satisfaction, and potentially increase client retention and acquisition.

Call centres in Canada are increasingly equipped to cater to specialized professional services with unique requirements. They achieve this by customizing their services, training agents in specific industry knowledge, and using technology tailored to the needs of the sector they are supporting. Whether it’s legal, financial, or technology services, call centres develop bespoke solutions that align with each field’s professional standards and client expectations. They can adapt their communication channels, data handling procedures, and service protocols to meet the specific demands of specialized services. This flexibility ensures that professional services can leverage call centre resources to enhance client support, improve efficiency, and maintain high service quality standards.