Medical Professionals

Call answering services for doctors, dentists, medical offices, and more.

Meet Dennis.

A dentist with an opportunity to win more business.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
A smart thought
A smart thought
Dennis has a receptionist taking bookings during office hours, but what about when the office closes for the day? Why not have someone book appointments after hours?
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A smart thought
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Supported by Select
Supported by Select
Dennis reached out to Select and learned about after hours support along with how to connect his calendar to our system. In short order, he was ready to go.
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Supported by Select
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Calendar connected
Calendar connected
When people call in the evenings and on weekends, the Select team can see Dennis' calendar and book appointments in the free timeslots.
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Calendar connected
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
One smart dentist
One smart dentist
With after hours bookings handled, Dennis doesn't worry about missing business - allowing him to focus on keeping his patients happy. Well, as happy as a dentist's patient can be!
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One smart dentist

Be like Dennis.

Dennis knows his patients want appointments, not voicemail.

By letting Select take care of his phone, he’s able to:

  • Have appointments booked in his calendar after-hours
  • Win more business through exceptional 24/7 customer service
  • Save money on a hiring an after-hours receptionist
  • Avoid missing vital calls from valuable clients
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

How else do we support medical professionals?

Sensitive information

With decades of experience in the health sector, we're ready for your sensitive matters. We're also fully FOIP compliant.

Overflow handling

When your line is busy, we can take on the slack ensuring that every caller gets a live agent - any time of day. Take a long lunch today, we've got it covered!

Scalable service

Our service is built for any sized business, with pricing based only on what you use. Whether you're taking 100 calls an hour or one call a day, we have a plan for you.

A medical phone answering service that ensures data privacy

Reliable medical phone answering services your healthcare clinic can depend on

Welcome to Select Call Centre, the pinnacle of patient communication in the healthcare industry. Catering specifically to the needs of privately owned medical clinics, we offer tailored medical answering services that champion patient care and seamless communication.

We proudly serve a range of clinics, including:

  • Dentists
  • Orthodontists
  • Psychologists
  • Physiotherapists
  • Optometrists
  • And more

In today’s fast-paced healthcare environment, patients expect prompt responses. Every missed call is a lost opportunity, both for business growth and optimal patient care. Our 24/7 medical answering services ensure that no patient is left unanswered, always connecting them to a live agent.

Beyond answering calls, our dedicated team offers appointment scheduling, ensuring phone lines are active even during lunch hours and holidays. We prioritize patient data protection, instilling trust with each interaction.

For medical staff, integrating our services translates to increased efficiency and the freedom to concentrate on core patient care. We bridge the communication gap, ensuring medical professionals can operate at peak efficiency.

Incoming Call for Property Manager

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Frequently Asked Questions

Medical call centres in Canada are distinguished by their specialized training, adherence to healthcare privacy regulations, and ability to provide tailored support to healthcare providers and patients. Agents receive training in patient privacy laws, and specific healthcare protocols to ensure they can handle inquiries sensitively and efficiently. Technology integration allows for seamless scheduling, record management, and communication with medical practices. Furthermore, medical call centres are equipped to offer support across various channels, including phone, email, and live chat, ensuring that patients can receive help in the manner most convenient for them. Their focus on confidentiality and patient-centric service makes them an invaluable partner in delivering quality care and support.

Call centres help medical professionals in Canada provide prompt and efficient support to their patients by handling a significant portion of the administrative load, allowing healthcare providers to focus more on patient care. They manage appointment scheduling, patient inquiries, and follow-up calls, ensuring patients receive timely and accurate information. With advanced call routing and management systems, call centres can quickly connect patients with the appropriate healthcare provider or service, reducing wait times and improving overall patient satisfaction. The availability of after-hours support ensures that patients have access to medical guidance even outside of standard clinic operating hours, enhancing the continuity of care. By serving as an extension of the medical practice, call centres play a crucial role in improving the efficiency and quality of patient support.

Call centres can assist with managing patient records and inquiries for medical clinics in Canada, adhering to strict confidentiality and privacy standards. They utilize secure, compliant software systems that integrate with the clinic’s electronic medical records (EMR) to update patient information, schedule appointments, and handle inquiries. Agents are trained in data privacy laws and the specific requirements of running medical information to ensure compliance and security. Call centres help medical clinics streamline their operations and improve patient service by efficiently managing these administrative tasks. However, the extent of involvement with patient records depends on the clinic’s preferences and the legal compliance standards set by Canadian healthcare regulations.

Call centres ensure a seamless transition when handling calls for medical practices by working closely with the practice to understand their specific needs, protocols, and patient management systems. Before taking over the call handling, a comprehensive training program is implemented for call centre staff, focusing on the medical practice’s procedures, terminology, and the use of any specialized software. Transition plans often include a phased approach, where the call centre gradually takes on more responsibilities as they demonstrate proficiency and understanding of the practice’s operations. Regular meetings and feedback sessions between the call centre and the medical practice help to address any issues promptly and adjust protocols as necessary. Call centres also employ quality assurance measures, including call monitoring and performance reviews, to ensure

Medical professionals and clinics gain numerous benefits from partnering with call centres, including improved patient satisfaction through reduced wait times and 24/7 access to support. This partnership allows healthcare providers to focus more on direct patient care by offloading administrative tasks such as appointment scheduling, reminder calls, and answering general inquiries. Call centres can also help manage fluctuating call volumes, ensuring that patient needs are met promptly even during peak periods or outside of regular clinic hours. Additionally, the use of advanced technology and analytics by call centres can provide insights into patient engagement and service efficiency, enabling clinics to continuously improve their service offerings. The flexibility to integrate multiple communication channels (phone, email, live chat) enhances patient accessibility and convenience. Overall, partnering with a call centre can significantly enhance the operational efficiency of medical clinics while maintaining high standards of patient care and confidentiality.