Social Services + Non-Profits

Call answering services for social services and non-profit organizations.

Meet Angela.

A volunteer coordinator with a gap in call answering.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Donation drive
Donation drive
Angela loves working with her volunteers, but there are times when none of them are available to answer the phones for donations.
1
Donation drive
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Select can help
Select can help
Angela emailed us and learned how we can help cover the gaps in service that volunteers can't - and how variable pricing ensures her costs stay minimal.
2
Select can help
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Calls answered
Calls answered
When volunteers aren't available, we answer any calls Angela's organization receives - ensuring donation calls are not missed.
3
Calls answered
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Campaign success
Campaign success
Angela has seen a 20% increase in donations in the first month working together with us. Now she's considering going to full 24/7 call answering in the near future!
4
Campaign success

Be like Angela.

Angela knows how to manage calls and volunteers.

By letting Select take care of her organization’s calls, she’s able to:

  • Increase donations during times when volunteers aren’t available
  • Ensure that her organization is funded optimally
  • Spend more time with her in-person volunteers
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

What else can we do for property managers?

Sensitive information

With decades of experience in the social services sector, we're ready for your sensitive matters. We're also fully FOIP compliant.

Overflow handling

When your lines are busy, we can take on the slack ensuring that every caller gets a live agent any time of day. Take a long lunch today, we've got it covered!

Problem solving

We take care of the issues that can be resolved in one call. Our team proactively solves simple problems for clients, forwarding over only the more complex technical issues.

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Frequently Asked Questions

Virtual customer service representatives can handle sensitive information for Social Services companies while adhering to strict data protection and privacy protocols. These representatives are trained in handling confidential data, maintaining privacy, and following industry regulations. Virtual customer service representatives utilize secure communication channels and are well-versed in safeguarding sensitive information to ensure compliance and protect the privacy and confidentiality of Social Services company clients. They play a vital role in providing professional and confidential assistance while maintaining the highest level of data security.

Yes, you can definitely hire a virtual customer service representative for your social services company. At Select Call Centre, we have a team of exceptional customer service reps who are dedicated to delivering the best possible experience to your customers. They are equipped with the knowledge and skills to assist with call answering services, appointment scheduling, and handling client complaints/inquiries. Our customer service representatives are highly trained and experienced, so you can trust us to handle sensitive calls for your social services firm. Contact us to learn more about how our customer service reps can help take your business to the next level.