Where Do We Add Value?
We will provide your callers with efficient and friendly processes that will collect their necessary information quickly and accurately. If you are trying to fundraise, having someone ready to serve at the convenience of the person giving—being respectful of their time—is of great value.
If you’re working with volunteers who take shifts fielding calls, then we can act as mission control. We can direct calls to the right people at the right times, even establishing an ordered “on-call” list that can be adjusted on the fly.
We can help you establish toll free numbers, and track all of the traffic on them. We can make sure that every call is being recorded, if you have that need. We can assist you to manage the complexity of running a phone reception program, including infrastructure needs, scheduling, and call scripting.
Our service is billed on a variable rate, so there are almost zero up-front costs involved in getting set up. We are willing to work with you and your team to build an appropriate service program that will accomplish what you need within the budget you have to work with.
A union for a specific trade was preparing for an upcoming election for their leadership. They had an online platform, but there were concerns that some members may have difficulty navigating the system, or finding answers to questions they might have. They needed calls to be answered in order to serve the members of their union around the clock.
The Set Up
After contacting Select, we determined the questions that would arise and designed answers to those questions. We set up a troubleshooting/tech support protocol in order to guide callers through the platform. We also designed a report structure that would keep all expenses transparent to meet the obligation of the union to report all expenses.
We established the toll free line and went live. Because of the diligence of both the customer and ourselves, the whole program was working very well, straight out of the gate.
The Problem Solved
The election went smoothly. We handled quite a few calls, and we were able to help the process run well. Once the election was over, we received several compliments and we are looking forward to their next election!