Where Do We Add Value?
When your callers can’t reach you, they will call your competitor. But what if when they called you, not only did they get the answers they were looking for, they also were able to make an appointment then and there, ending their search for service on you? This is a part of what we can provide you.
If you’re in a meeting, you can’t (or shouldn’t) answer a call. Not only does it look bad if the client is watching you, but it also breaks your concentration and increases the chances of making a mistake. Remove the problem by hiring Select as an extension of your business.
Your customers will get a full service reception every time they pick up the phone to call you. On top of that, we can even make follow up calls to measure their satisfaction with your service. A follow up will increase the amount of repeat business you get because your customers will see how much you care about them.
When’s the last time you had to answer a call during dinner? How about a call that pulled you away from an important family event? With Select handling your customer service reception 24/7, you can take some time to focus on life, free from being on-call while still capturing all of the business that comes knocking on your phone.
A legal services provider was falling behind schedule. Every time they sat down to get working on a case, the phone would ring, breaking their concentration. As a new(ish) business, they could not afford to be wasting leads, but they also couldn’t afford to hire a receptionist. They needed a way to give each caller the best service possible while still being able to put their heart and soul into their duties.
The Set Up
After contacting Select, we carved specific time windows into their schedule when we could schedule phone follow-ups. This allowed every caller to get the attention they needed without having to distract our customer. There were also some questions that seemed to come up on most calls. We were able to script answers that helped move the relationship building process forward without having to get any new information.
While our customer was a little nervous at first, within a few days his mind was at ease. The windows we had carved out for his calls were making him ultra-productive because he was able to get “in the zone” (his words) for his calls, where he had previously been switching back and forth from focusing in to outward communication.
The Problem Solved
The customer has been with us for a few years now. We always get positive feedback from him and his practice is thriving. His business has grown and we have provided more and more service as he has scaled up.