Imagine a salon where the phone didn’t ring all the time.
When it comes to providing a high quality customer service experience, the atmosphere you create is essential. With our help, you can provide a streamlined communication channel from when a customer first calls in, to their appointment reminder, and even a follow up call to ensure their experience matches the the experience you seek to provide.
Where Do We Add Value?
We can seamlessly integrate into your scheduling software and ensure your customers are met with a warm voice and a quick hand every time they call in to make an appointment. Never turn away a customer because the phone went to voicemail or the phone experience wasn’t pleasant enough.
Providing your customers with a peaceful, zen-like experience is an aspect of our service that our clients love. Phones don’t ring, face to face customers get your full attention, and the callers are received professionally and courteously, every time.
Your customers will get a full service reception every time they pick up the phone to call you. On top of that, we can even make follow up calls to measure their satisfaction with your service. A follow up will increase the amount of repeat business you get because your customers will see how much you care about them.
Multi-tasking leads to errors and stress. Many of our customers never even realized the negative effect of juggling calls and handling more than one task at a time was having on them until they no longer had to deal with it. Accept a better quality of work life.
A salon owner was looking for a way to improve their business process. After consulting with a business coach, she was advised to contact us and hear about what we could offer. As we began to go over her telephone management system, we began uncovering several problems: sending callers to voicemail, non-inclusion of texting options, background noise, sacrificing face to face customer service quality to pick up the phone… the list goes on.
The Set Up
After our consultation, we set up a sign in for their scheduling software, educated ourselves on the special services they offered, got all the information about all of her hair-dressers and their specific schedules, and identified what kind of questions might come up and constructed the best answers to those questions.
Once the account went live, she commented about the anxiety she had because the phone wasn’t ringing. It didn’t take long, however, for her emotional state to grow to new heights. She was able to float around the salon and really focus on the customers in the chairs, strengthening her relationships. As unpredicted questions came in, we were following up to make sure the next time, we would have the answers.
The Problem Solved
She saw an increase in her business within a short period of time. The new revenue she was bringing in far surpassed the cost of both our service and her business coach. We receive compliments from her and her customers on a regular basis. She even incorporated a “24/7 Booking” message into her marketing, and her business is gaining new customers at all hours.