Automated & Interactive Services
Interactive Voice Response (IVR) services for giving great service at a lower cost.
How can automated and interactive services help your business?
Interactive Voice Response (IVR) offers a fully automated service that interacts with callers, gathers information and routes calls. It forms the backbone of self-serve applications that allow your customers to access services and conclude transactions.
Implementing and managing IVR infrastructure can be complex and expensive, but it doesn't have to be.
Equipment costs, engineering costs, related installation, configuration, integration and ongoing maintenance can be onerous.
Therefore outsourcing IVR applications can dramatically reduce costs.