Interactive Voice Response (IVR) offers a fully automated service that interacts with callers, gathers information and routes calls. It forms the backbone of self-serve applications that allow your customers to access services and conclude transactions.
Increase sales and improve customer service by providing 24/7 self-service options to your clients.
Reduce costs by automating routine processes and using agents for higher-value roles. Our IVR packages start at only $15 per month!
Manage high call volumes and enhance the caller experience no matter the situation.
Customizable reports for call volume, call status, call duration and much more. Know your trends to help your business in the future.
Equipment costs, engineering costs, related installation, configuration, integration and ongoing maintenance can be onerous.
Therefore outsourcing IVR applications can dramatically reduce costs.
Depending on the complexity of your setup, we can get you set up and working with IVR in as little as 24 hours of your initial call and sign-on.
A worker can text in “check-in” or “check-out” at specific custom intervals. The program reads these messages and record the time of notification. If the text is not received within the specified time interval, a call is made.
A call is first sent to the primary phone. If unanswered after X amount of rings (2,3,4, custom) it will begin ringing at a secondary number, a third, etc. This is a good measure to ensure a call never goes unanswered.
At specified times of day, the number will ring to different phones, eliminating the need for manual call forwarding.
Combining timed transfer and enhanced call forwarding with an on-call scheduler, the system will automatically reach your on-call people in the order they are listed.
A local number and mailbox can help your international company have a local presence.