Automated & Interactive Services
Interactive Voice Response (IVR) services for giving great service at a lower cost.
How can automated and interactive services help your business?
Interactive Voice Response (IVR) offers a fully automated service that interacts with callers, gathers information and routes calls. It forms the backbone of self-serve applications that allow your customers to access services and conclude transactions.
Improved Business Operations
Increase sales and improve customer service by providing 24/7 self-service options to your clients.
Lower Costs
Reduce costs by automating routine processes and using agents for higher-value roles. Our IVR packages start at only $15 per month!
Managed Call Volumes
Manage high call volumes and enhance the caller experience no matter the situation.
Advanced Reporting
Customizable reports for call volume, call status, call duration and much more. Know your trends to help your business in the future.
Implementing and managing IVR infrastructure can be complex and expensive, but it doesn't have to be.
Equipment costs, engineering costs, related installation, configuration, integration and ongoing maintenance can be onerous.
Therefore outsourcing IVR applications can dramatically reduce costs.
IVR Benefits and Use Cases
Quick Setup
Depending on the complexity of your setup, we can get you set up and working with IVR in as little as 24 hours of your initial call and sign-on.
Work Alone Safety
A worker can text in “check-in” or “check-out” at specific custom intervals. The program reads these messages and record the time of notification. If the text is not received within the specified time interval, a call is made.
Enhanced Call Forwarding
A call is first sent to the primary phone. If unanswered after X amount of rings (2,3,4, custom) it will begin ringing at a secondary number, a third, etc. This is a good measure to ensure a call never goes unanswered.
Timed Transfer
At specified times of day, the number will ring on different phones, eliminating the need for manual call forwarding.
On-Call Genie
Combining timed transfer and enhanced call forwarding with an on-call scheduler, the system will automatically reach your on-call people in the order they are listed.
Local Presence
A local number and mailbox can help your international company have a local presence.
Frequently Asked Questions
Call centre services are highly customizable to accommodate specific contractor needs and preferences. Contractors can work closely with call centre providers to tailor services based on their industry, service offerings, communication channels, and volume requirements.
For example, contractors can specify the types of inquiries they want call centre agents to handle, whether it’s appointment scheduling, lead generation, emergency dispatching, or customer inquiries. Contractors can also define their preferred communication channels, such as phone calls, live chat, or email.
Additionally, call centre services can be scaled up or down based on fluctuations in call volume during different seasons or business cycles. Customization ensures that contractors receive the level of support that aligns with their business objectives and enhances their overall efficiency and customer service.
Call centre services play a significant role in collecting customer feedback and analyzing it to drive improvements. Through post-call surveys, feedback forms, or scripted questions, call centre representatives gather valuable insights directly from customers. Call centre providers employ analytics tools to analyze feedback data, identify trends, and generate actionable reports for businesses. This enables businesses to make data-driven decisions, identify areas for improvement, and enhance customer satisfaction by addressing concerns and continuously refining their products, services, or processes based on customer feedback.
At Select Call, customer feedback is highly valued as it helps us improve our services continuously. We actively collect feedback through various channels, such as post-call surveys, email surveys, and online feedback forms. Our dedicated customer feedback team reviews and analyzes the feedback received, identifying areas for improvement and trends in customer satisfaction or concerns. The insights gathered are shared with relevant teams and stakeholders within the organization, driving improvements in training, processes, and overall service delivery. By listening to our customers and taking their feedback into account, we can enhance our services to better meet their needs and expectations.
Gathering customer feedback is an integral part of Select Call’s commitment to continuous improvement. We employ various methods to collect customer feedback, such as post-call surveys, email surveys, and online feedback forms. This feedback is analyzed to identify areas of improvement and address any gaps in our services. Customer insights are shared with relevant teams and stakeholders to drive improvements in training, processes, and overall service delivery. By actively seeking and utilizing customer feedback, Select Call ensures an ongoing cycle of learning and enhancement to meet and exceed customer expectations.
While some property management duties can be automated, others still require a personal touch. For example, scheduling appointments for viewings can be automated, but dealing with some tenant requests and concerns still requires a human representative. If you’re looking for a call centre that can help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help you make the most out of your property management business.