Call Answering Services
Call answering service focused on improving customer service – including overflow, reception coverage, after hours support, and more.
We’re your friend on the phone.
Whether you’re looking for coverage over business hours, after hours, or for the busy times – we’ve got a call answering service solution for your custom needs.
Allow our team to:
- Answer calls based on your guidelines, including screening and transferring calls;
- Take messages for you and direct them to you however you prefer (call, text, email);
- Provide information and support to your clients.
Why do you need a call answering service?
Call Answering Service Features
Frequently Asked Questions
Contractors, across various industries, face the challenge of managing complex schedules and appointments. Call answering services provide a streamlined solution by acting as a centralized scheduling hub. When clients contact the call centre to book appointments or inquire about availability, agents access the contractor’s schedule in real-time.
Agents are equipped with advanced scheduling software that enables them to view open time slots, allocate appointments, and send immediate confirmations to clients. This eliminates the need for manual scheduling and prevents double-bookings or scheduling conflicts.
Moreover, call answering services can manage cancellations or rescheduling requests, ensuring that the contractor’s schedule remains optimized. Contractors receive regular updates and summaries of their daily appointments, allowing them to plan their day efficiently.
By entrusting scheduling tasks to a call answering service, contractors can allocate more time to their core activities, enhance customer satisfaction through prompt appointments, and reduce the administrative burden associated with managing schedules.
Some call answering services can assist with order fulfillment, shipping, and tracking inquiries. They can access order details, provide status updates, coordinate with logistics partners, and address customer inquiries related to product delivery.
Yes, call answering services are equipped to handle calls for businesses with multiple locations. They can customize call handling instructions based on the specific needs of each location, ensuring a seamless experience for callers regardless of the branch they are reaching.
The setup time for a call answering service can vary depending on factors such as the complexity of your call handling requirements and the service provider’s onboarding process. Typically, once you have signed up and provided the necessary information, the call answering service can begin handling calls within a few days to a week.