Call Answering Services
Call answering service focused on improving customer service – including overflow, reception coverage, after hours support, and more.
We’re your friend on the phone.
Whether you’re looking for coverage over business hours, after hours, or for the busy times – we’ve got a call answering service solution for your custom needs.
Allow our team to:
- Answer calls based on your guidelines, including screening and transferring calls;
- Take messages for you and direct them to you however you prefer (call, text, email);
- Provide information and support to your clients.
Why do you need a call answering service?
Your phones are ringing
A sign of a healthy business is a lot of phone calls. It means new business is calling in, old customers are coming back, and more people want to connect with you. But how can you find the time and focus to answer these calls? One person can’t handle it alone, especially when they have other, more pressing tasks to take care of.
You need people to answer calls
When machines answer calls, people hang up. With a quality call centre, your calls are answered live, by human agents, within seconds. When your callers have their call answered like that, they give a sigh of relief.
They need the right information
Answering a call in the middle of working on another job, or even driving, makes closing new business less likely. In order for a call to work well, you need an environment without background noise, access to the information the caller needs, and the ability to finalize an appointment then and there.
You need to communicate well
More and more businesses are learning that the personal touch of actual human interaction can make all the difference in generating more business. Get real people to help!
Call Answering Service Features
Overflow Service
Getting too many calls? Let us answer the overflow and make sure your customer doesn't get the dreaded busy signal.
Reception Coverage
We'll take care of any reception absence - whether from illness, vacation, meeting, or other need.
After Hours Support
When you finish for the day, let our team continue taking your calls and bringing you business.
Cost Savings
You only pay for what you use. Save on payroll, training, benefits and more by bringing us aboard.