Lone Worker + Journey Management
We’ve been monitoring lone workers and long journeys for decades – and have many options to help keep your people safe.
Lone worker and journey management solutions for safety and success
Employees like nurses, home care professionals, oilfield personnel, construction personnel and utility workers need regular communication and safety monitoring to ensure they’re safe on the job.
Help ensure the health and safety of your employee’s journey management or those working alone.
Lone worker and journey management solutions for safety and success
Lone Worker
Workers check in with our 24/7 live operators at the start of their shift and are sent check in reminders during the shift, and to check out at the end of their shift.
Journey Management
Workers contact us from their home/office and tell us that they are traveling from point A to point B and when they expect to be there - allowing us to set up times and checkpoints for contact throughout.
Keeping your lone worker and traveling staff safe.
Our lone worker + journey management solutions can be customized to your organization’s and worker’s specific needs.
App or Call-Based Check-ins
Your staff can call, text or use a smartphone app to check in with our call centre staff - whatever's most convenient.
Incident Reporting
Report any incidents through our service and we'll ensure it goes through the proper process you have established.
Order of Priority
If we can’t reach your employee, we try the next contact on your list, and so on until we reach someone and the worker can be checked in on.
Compliance with Regulations
Be compliant with all provincial and federal regulations and provide the professional safety protocols for your team.
Empowering lone workers: ensuring safety and productivity
Comprehensive solutions tailored to safeguard your workforce
Welcome to Select Call Centre, your trusted partner in ensuring the safety and well-being of lone workers navigating their tasks in various industries, including trades and industrial businesses. Tailored to the unique needs of companies aiming to protect their employees working alone, we provide specialized lone worker and journey management services that champion occupational health and safety.
Our services are essential for:
- Workers operating in remote areas
- Meter readers
- Security guards
- Truck drivers
- Oil workers
- And more
Lone workers face potential risks and workplace hazards, making it an employer’s responsibility to ensure compliance with health and safety legislation. Every unmonitored incident can lead to serious consequences, not only affecting the worker’s safety but also impacting business operations and employee morale. Our 24/7 check-ins and lone worker app guarantee that no employee working alone is left unsupported, always connecting them to immediate assistance if needed.
For employers, incorporating our lone worker solution leads to enhanced efficiency and the assurance that their workforce is safeguarded. We address the challenges in lone working situations, guaranteeing that businesses can function at maximum productivity while complying with lone worker regulations and safety protocols. Our services also aid in pinpointing risks and ensuring that suitable training and preventive measures are established.
Whether it’s an industrial environment in Alberta or a client’s residence in remote locations, our team is dedicated to maintaining the safety and connectivity of your lone workers. We are committed to minimizing the frequency of incidents and ensuring a swift response when they do occur.
Frequently Asked Questions
Lone workers, including contractors such as landscapers, painters, and carpenters, often operate in remote or isolated environments. Call centres play a crucial role in ensuring their safety and well-being through comprehensive journey management and safety protocols.
Before lone workers begin their tasks, they can check in with the call centre, providing their location, expected activities, and estimated completion time. Throughout the day, call centre agents conduct regular check-ins to monitor their progress and safety.
In the event of an emergency or if a lone worker fails to check in, call centres initiate safety protocols. This may involve contacting emergency services, designated contacts, or activating panic buttons for immediate assistance.
Call centres contribute to lone worker safety by providing an additional layer of support and supervision, enabling contractors to focus on their tasks while knowing that their well-being is being monitored.
Lone workers, such as landscapers, often face safety challenges while working in remote or isolated environments. Call centres play a crucial role in enhancing their safety through regular check-ins and journey management. Before starting their workday, landscapers can check in with the call centre, providing their location, expected tasks, and estimated completion time.
Throughout the day, call centre agents periodically contact the landscapers to ensure their well-being. If a landscaper fails to check in or encounters an issue, the call centre can initiate a safety protocol, including alerting emergency services or designated contacts.
Furthermore, call centres offer a panic button feature that lone workers can activate in case of an emergency. This immediately notifies the call centre, allowing them to take appropriate action to ensure the worker’s safety.
By utilizing call centre services, landscapers gain an extra layer of security and support, mitigating the risks associated with working alone. Call centres contribute to a safer work environment, enabling landscapers to focus on their tasks with peace of mind.
Workforce management is a feature of call centre software that helps managers optimize staffing levels and schedules, by forecasting call volume, scheduling agents, and tracking performance metrics like handling time and occupancy.
