VALUE2019-03-11T19:38:19+00:00

VALUE

At Select, we look at value from the perspective of time. Our core objective is to provide you with a level of service quality that gives you confidence to delegate more work to us. At the end of the day, we should all feel like we accomplished something–like we made progress–and became better than the day before. For our team at Select, that means we answered more calls, more quickly, we’re able to answer more questions, and we help our clients do more.

Try out our productivity calculator.
We will help you find new ways to add time into your day.

Understand our pricing.
Learn about how and why we price the way we do.

Our competitive edge.
How we have been leading this industry for 5 decades.

FASTEST ANSWER RATE

We work hard to have the fastest call answer rates. As our customer, you enjoy the fastest call answer rates in your industry. We use technology, training, and operational excellence to continuously stay ahead of the curve and improve our service.

WE CARE MORE

We maintain unrivalled quality on our calls. We’ve been recognized by a jury of our peers (CAM-X) as having the best service in the industry. With Select, your customers will receive consistent, top quality reception on every call.

THE STRONGEST LINK

If information isn’t accurate, what good is it? A part of our success is our attention to detail. We work continuously to understand what information is needed and how to use, relay and link that information to provide the best value possible.

RELIABLE PERFORMANCE

Trust is earned. We build a solid foundation that allows us to build and grow your service over time. We take responsibility for our actions, and provide reports for transparency. We want your business for a lifetime and we act accordingly.

AWARD WINNING QUALITY

All 5 Select Call Centre offices were recognized by Cam-X for providing the best telephone answering service in the industry. Two of our locations tied for the top score this year. We strive for excellence on every single call, and we achieve it.

Our Pricing Philosophy

Your pricing should be transparent, easy to understand and predictable.

1) We calculate by the second; we do not round.
Our price is for exactly what you use. When a call ends, it is the second that we track. At the end of the billing period, we round up or down depending on the decimal place.

2) We don’t have hidden fees.
The price is the price is the price. You don’t pay extra for holidays, tech upgrades, or any other extras. We believe in being upfront about our pricing because we want your business long-term, and a relationship tainted with deception is doomed to fail.

3) We use a progressive pricing model.
The more of our service you use, the less you pay per minute. Typically, once a customer comes onboard with us, they will gradually increase the amount they delegate to us. As our clients increase their confidence in our service, we increase the benefits they gain per dollar.

4) All services are billed at the same rate per minute.
Whatever work we are performing for you, it is all billed based on the time spent by the agent in your account. Enjoy any or all of our wide selection of services, and don’t worry about varying rates and confusing calculations.

5) We don’t use contracts.
Our guarantee of quality is also found in our lack of contracts. The only requirement we have is 30-day notice of cancellation. No contract means we take payment up front for the coming billing cycle.

CALL NOW TO EXPERIENCE OUR SERVICE FIRST HAND!

OR

MESSAGE US TO SEE HOW QUICKLY WE RESPOND TO MESSAGES!

Productivity Calculator

Have you ever tried to calculate how productive you are on an average day? We have developed this tool to estimate how productive you currently are, and how we may be able to boost your productivity through effective call management and scheduling.

If you are interested in exploring your productivity, We are happy to help. Just fill in the information below and we will have a report sent to you within 2 business days.