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Are call recordings backed up?

Frequently Asked Questions

Are call recordings backed up?

Yes, call center recordings are typically backed up as part of the organization’s data management and protection strategies. Backing up call recordings is crucial for ensuring data integrity, preventing loss due to technical failures, and maintaining access to important information for compliance, dispute resolution, and quality assurance purposes. These backups are usually stored securely, in line with data protection regulations, and may be kept in multiple locations, including cloud-based storage solutions, to provide redundancy.

Are call recordings backed up?

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