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Can a virtual assistant transfer calls to a human agent when needed?

Frequently Asked Questions

Can a virtual assistant transfer calls to a human agent when needed?

Yes, a virtual assistant can transfer calls to a human agent when necessary. If a customer inquiry requires complex problem-solving or if the virtual assistant is unable to provide a satisfactory resolution, it can seamlessly transfer the call to a live agent. This ensures that customers receive the assistance they need from human agents when the virtual assistant’s capabilities are exceeded.

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