Virtual Reception Services

Take your business to the next level with a virtual receptionist that does everything except getting you coffee.

How can virtual reception services help your business?

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Answer your phone 24/7/365

Your phone is where new business opportunities find you. With a strong virtual reception team on your side, every opportunity coming in on the phone can be captured and converted.​

Respond to email and other digital communications

In an age of constant communication, it can be challenging to keep up with the endless flow of emails, texts, and webchat related requests. Virtual receptionists can help your business stay responsive to every open channel you have.​

Schedule appointments in your systems

Whatever system you are using, a virtual receptionist can adapt to it and keep you organized. When a virtual receptionist is closing deals for you, the service pays for itself, and then some.​

Take payments for you

Processing payments through the phone can open your business up to a wider demographic and help you convert more of those sales in the moment.​

Answer your customers' questions

A virtual receptionist will learn all about your business and have that information ready to share whenever your customers reach out to you. Your callers won't even realize it is a virtual receptionist they're talking to.​

Virtual Reception Features

Appointment Booking

We can book appointments for you on the very first call - simplifying your calendar.

Order/Donation Taking

We can take orders and donations including payment processing, even when your business is closed.

Question Answering

We'll answer your clients questions that you provide the answers to.

Technical Support

We can provide level one tech support to help resolve issues.

Live Chat

We'll operate your online chat services, bringing you more business during and after hours.

Reminders/Surveys

We can provide outbound calling for surveys and reminders to clients/staff.

What does Virtual Reception cost?​

Nowadays, over 85% of businesses are competing on customer service. “You get what you pay for” rings true for virtual reception services as much as anything else.

Having a high-quality virtual receptionist helps you deliver consistent, high-quality customer service 24 hours a day – bringing in more business and making you more money.

Business as usual

$ 0 Monthly
  • Miss Important Calls
  • Lost business
  • More time spend on admin

Virtual Receptionist

$ 250 Monthly
  • 24/7 Service
  • Paid more, costs you less
  • Access to an entire team (40+) people)

In-House Receptionist

$ 2500* OR MORE Monthly
  • only 40 hours/week
  • High turnover
  • Single Person

Frequently Asked Questions

Yes, virtual reception services can provide personalized greetings and customized call handling instructions. Virtual receptionists can greet callers using specific scripts tailored to the company’s preferences and provide instructions to route calls according to individual needs. By offering personalized greetings and call handling instructions, virtual reception services create a customized experience aligned with the company’s branding and requirements, ensuring a seamless and professional representation of the business.

Virtual reception services maintain a high level of customer service during busy periods by utilizing efficient call handling techniques and workforce management strategies. They employ call queuing systems, prioritize calls based on urgency, and optimize staffing levels to ensure that customer inquiries are promptly addressed. Virtual receptionists are trained to manage high call volumes efficiently, maintaining professionalism and attentiveness even during peak periods. By focusing on customer service excellence, virtual reception services ensure consistent support for customers, regardless of call volume fluctuations.

Virtual reception services offer significant cost savings compared to hiring full-time receptionists. With virtual reception services, businesses can avoid expenses associated with employee benefits, office space, equipment, and training. Virtual reception services operate on a scalable model, allowing businesses to pay for the services they need without the overhead costs. Additionally, virtual reception services provide flexible plans, enabling businesses to optimize their receptionist coverage and allocate resources efficiently. By opting for virtual reception services, businesses can achieve substantial cost savings while maintaining high-quality customer service.

Yes, virtual reception services can assist with event registration and attendee management. Virtual receptionists can handle incoming calls or inquiries related to event registration, provide information about the event, assist with ticket purchases, and manage attendee lists. They ensure a smooth registration process, answer event-related queries, and provide essential details to event attendees. By supporting event registration and attendee management, virtual reception services help businesses deliver exceptional event experiences and efficiently handle attendee inquiries and requests.

Yes, virtual reception services can manage voicemail and relay messages. Virtual receptionists can monitor and retrieve voicemails, transcribe messages, and promptly relay them to the relevant recipients. They ensure that important messages are not missed, facilitating timely follow-up and effective communication. By offering voicemail management and message relay, virtual reception services help businesses stay organized, enhance responsiveness, and maintain excellent communication with clients and internal stakeholders.