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How can I know that my call is being recorded?

Frequently Asked Questions

How can I know that my call is being recorded?

Law or industry regulations typically require call centers to inform callers when their conversations are recorded. This notification can occur at the beginning of the call, often through a pre-recorded message that states the call may be recorded for quality assurance or training purposes. The call center agent may verbally inform the caller about the recording. The specific requirements for notification can vary by jurisdiction, but the practice of informing callers is widely adopted as a standard courtesy and compliance measure. If unsure, you can always ask the agent at the beginning of your call if the conversation is being recorded.

How can I know that my call is being recorded?

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