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Is call recording legal in Canada?

Frequently Asked Questions

Is call recording legal in Canada?

In Canada, call recording is governed by federal and provincial privacy laws. The Personal Information Protection and Electronic Documents Act (PIPEDA) is a key federal law that regulates how private sector organizations collect, use, and disclose personal information in the course of commercial activities across Canada. According to PIPEDA and related privacy guidelines, organizations, including call centers, must obtain consent from individuals before recording calls, either explicitly or implicitly, by providing explicit notification that the call is being recorded. This consent mechanism is intended to protect individuals’ privacy rights. Organizations must also inform individuals about the purpose of the call being recorded. Compliance with these regulations is essential for legally recording calls in Canada.

Is call recording legal in Canada?

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