Is Select Call a BPO?

A BPO call centre, also known as a Business Process Outsourcing call center, is a type of call centre that is outsourced by companies to handle their customer service, sales, technical support, or other business processes. BPO call centers are typically located in countries where labor costs are lower, such as India, the Philippines, or Mexico.

BPO call centers are staffed with trained agents who provide support to customers via phone, email, chat, or other communication channels. The agents follow scripts and guidelines provided by the client company to ensure consistent and quality service. BPO call centers can also provide services such as market research, data entry, order processing, and back-office support.

By outsourcing their call center operations to a BPO provider, companies can reduce costs, increase efficiency, and focus on their core business activities. BPO call centers can also offer 24/7 customer support, which can improve customer satisfaction and retention.