What training do customer service representatives receive?

Customer service representatives undergo comprehensive training that equips them with the necessary skills to assist customers effectively. Training typically covers product knowledge, communication techniques, conflict resolution, active listening, empathy, and customer service best practices. They learn to handle various customer scenarios, navigate company systems, and use customer service tools. Training programs also focus on fostering a customer-centric mindset and promoting positive interactions. Ongoing training and performance feedback ensure that customer service representatives continually develop their skills and provide exceptional support to customers.