Can a virtual receptionist handle customer complaints?

Yes, virtual receptionists can handle customer complaints to a certain extent. They are trained to listen attentively, empathize with the customer, and provide appropriate assistance or escalate the complaint as necessary. While they may not have the same authority as an in-house representative, they can gather relevant information, document the complaint, and ensure it is directed to the appropriate department or manager for resolution. Virtual receptionists play a crucial role in managing initial customer concerns and ensuring prompt follow-up by the appropriate personnel.