Sample Calls

    These are calls recorded that were used to score Select Call Centre against other answering services in the industry. 

    These are all award winning calls that demonstrate clarity, time efficiency, intuition and empathy.

    This is a call related to a truck rental. This call stands out for the operators ability to communicate clearly, efficiently collect the required information, and deliver a professional and pleasant customer experience.
    This is a call for an emergency plumbing service. It demonstrates a professional tone and how we are able to clarify and confirm information while collecting other elements relevant to business improving statistics.

    This is a call for a landscaping service. This call demonstrates excellence in predictive information to make the caller experience more pleasant and save their time. 

    Test and Score Your Current Telephone Service Quality Using Our Tried and Tested Score Cards and Criteria!

    Select Call centre has been a perennial winner in the industry across all criteria. We hold our team to the highest standards and we train to the highest bar of service in the industry. Have a look at how your team performs based on our criteria.

    We look at 5 core factors in evaluating performance:

    1. Ring Count
    2. Hold Time
    3. Answer Phrase
    4. Service
    5. Message

    From these factors, we then look at the call in a wholistic manner and evaluate the overall customer experience.

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