What can we do for property managers?
Emergency handling
When a heater goes down, we're ready to take on the spike in calls you're sure to receive. We'll let residents know the problem is being fixed so you can focus on the problem itself.
Problem solving
We take care of the issues that can be resolved in one call. Our team proactively solves simple problems for clients, forwarding over only the more complex technical issues.
Win new tenants
We can help you win over new tenants by providing the info they need in a friendly phone call and working with your calendar to schedule a tour.
Are you prepared to answer the call?
Anticipate tenant concerns
As property manager, you need to be ready for anything. When the phone rings, are you prepared for the situation on the other end of the line?
This free downloadable checklist is specifically designed to help property managers like yourself to prepare for these 11 common phone calls or you might find yourself scrambling for solutions.
Meet Jen.
A property manager and single mother in need of more time.
Not enough time in the day
Supported by Select
Emergencies only
Quality time
Be like Jen.
Jen knows what matters most in life.
By letting Select take care of her phone, she’s able to:
- Take back her after-hours time for the things that matter most
- Save money on a full-time receptionist
- Avoid missing important calls from potential new residents
- Improve relations with residents through exceptional 24/7 customer service
Want to learn more about all the ways Select Call Centre can help your business?
Are you in another industry?
We're ready for your challenge.
These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!
Frequently Asked Questions
Yes! Select Call Centre provides high-quality, affordable virtual customer service representatives who are experienced and knowledgeable in the property management industry. They can answer tenant questions and manage inquiries, collect rental payments and financial information, resolve any disputes or complaints, and provide information about your services. Contact us today to learn more about our virtual customer service services and how we can help you grow your property management business.
There is no substitution for experience in the call center industry – especially as you evaluate centers that cater to busy property managers. Try to resist the urge to choose a low-cost but inexperienced call center, as this could negate your efforts to increase tenant satisfaction. Instead, look for call centers with decades of experience handling property management issues.
In general, a property manager is in charge of a building’s day-to-day operations, including tenant communication and suite upkeep. Property managers are also in charge of collecting rent and arranging maintenance appointments. Depending on the size of the firm, property managers may be expected to make hundreds of phone calls each month. Select Call provides a property management answering service and virtual reception to ensure a higher quality of customer care.
At Select Call, we can even utilize the software of a property management company. As a result, we go directly through their logbook. We do this for many of our customers using an API connection, and our customers all agree it’s a considerable advantage. Our software can communicate directly with their software. Instead of the operator logging in and utilizing it. We’ve worked on third-party integration solutions such as BuildingEngine (Prism), Yardi, and Angus Anywhere.
Virtual reception service for property managers can include a variety of things, depending on the call centre you choose. Typically, a property management virtual reception service will include after-hours call answering services to take care of all your tenant needs, even outside of regular business hours. This means that you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need. If you’re looking for a call centre to help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help.