Property Management
Answering Services

Providing call centre services for property managers, realtors, and more.

What can call centres do for property managers?

Emergency handling

When a heater goes down, we're ready to take on the spike in calls you're sure to receive. We'll let residents know the problem is being fixed so you can focus on the problem itself.

Problem solving

We take care of the issues that can be resolved in one call. Our team proactively solves simple problems for clients, forwarding over only the more complex technical issues.

Win new tenants

We can help you win over new tenants by providing the info they need in a friendly phone call and working with your calendar to schedule a tour.

Are you prepared to answer the call?

Anticipate tenant concerns

As property manager, you need to be ready for anything. When the phone rings, are you prepared for the situation on the other end of the line?

This free downloadable checklist is specifically designed to help property managers like yourself to prepare for these 11 common phone calls or you might find yourself scrambling for solutions.

Incoming Call for Property Manager

Meet Jen.

A property manager and single mother in need of more time.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Not enough time in the day
Not enough time in the day
While Jen loves being a property manager, she often gets calls from residents after hours making a work-life balance challenging.
1
Not enough time in the day
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Supported by Select
Supported by Select
Jen reached out to Select to provide after-hours support for her properties. After a quick setup, she was ready to take back her time.
2
Supported by Select
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Emergencies only
Emergencies only
Residents calls are answered by the Select team - with only emergency calls being routed directly to Jen. Non-emergencies come through as texts that Jen can check at any time.
3
Emergencies only
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Quality time
Quality time
Jen got back her free time - allowing her to spend more time with her daughter, focus on her hobbies, and look into acquiring another property!
4
Quality time

Be like Jen.

Jen knows what matters most in life.

By letting Select take care of her phone, she’s able to:

  • Take back her after-hours time for the things that matter most
  • Save money on a full-time receptionist
  • Avoid missing important calls from potential new residents
  • Improve relations with residents through exceptional 24/7 customer service
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

Call Answering Services Dedicated to Property Management Professionals

Rest Easy Knowing You'll Never Miss Another Call

Welcome to Select Call Centre, your ideal partner for property management call answering services designed exclusively for property management businesses and real estate professionals. Our services are crafted to address the unique demands of busy property managers, that require immediate attention to ensure tenant satisfaction.

We cater to a wide range of real estate professionals, including:

  • Residential Property Management Business
  • Commercial Properties
  • Rental Properties
  • Real Estate Professionals
  • And more

In the property management industry, a missed call can mean a missed opportunity to address tenant concerns, schedule maintenance, or secure a new lease. Our 24/7 live call answering services guarantee that every call is answered by a live person representing your property management company, providing tenants and prospective clients with immediate assistance and information.

Select Call Centre offers more than just basic call answering. We provide comprehensive solutions tailored to the property management industry, including tenant inquiry handling, emergency maintenance call escalation, lease information, and various customizable options. Our team in Edmonton is expertly trained to understand the intricacies of property management, ensuring knowledgeable and empathetic responses to your tenants and clients.

Property managers in Edmonton can take advantage of our adaptable service plans, tailored to meet the needs of properties and portfolios of any size. We aim to alleviate the pressure of constant phone calls, enabling you to focus more on property maintenance and tenant relations. Whether it’s handling routine inquiries, managing emergency calls, or providing details about your properties, our services are designed to enhance your operational efficiency and tenant satisfaction.

With our support, property managers can ensure consistent communication, improved tenant relations, and streamlined operations. Trust us to be the voice of your property management business, ensuring every call is handled with the professionalism and attention to detail that your tenants expect and deserve.

Property Management Call Answering Services

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Frequently Asked Questions

Yes! Select Call Centre provides high-quality, affordable virtual customer service representatives who are experienced and knowledgeable in the property management industry. They can answer tenant questions and manage inquiries, collect rental payments and financial information, resolve any disputes or complaints, and provide information about your services. Contact us today to learn more about our virtual customer service services and how we can help you grow your property management business.

There is no substitution for experience in the call center industry – especially as you evaluate centers that cater to busy property managers. Try to resist the urge to choose a low-cost but inexperienced call center, as this could negate your efforts to increase tenant satisfaction. Instead, look for call centers with decades of experience handling property management issues.

In general, a property manager is in charge of a building’s day-to-day operations, including tenant communication and suite upkeep. Property managers are also in charge of collecting rent and arranging maintenance appointments. Depending on the size of the firm, property managers may be expected to make hundreds of phone calls each month. Select Call provides a property management answering service and virtual reception to ensure a higher quality of customer care.

At Select Call, we can even utilize the software of a property management company. As a result, we go directly through their logbook. We do this for many of our customers using an API connection, and our customers all agree it’s a considerable advantage. Our software can communicate directly with their software. Instead of the operator logging in and utilizing it. We’ve worked on third-party integration solutions such as BuildingEngine (Prism), Yardi, and Angus Anywhere.

Virtual reception service for property managers can include a variety of things, depending on the call centre you choose. Typically, a property management virtual reception service will include after-hours call answering services to take care of all your tenant needs, even outside of regular business hours. This means that you can rest assured that your tenants will always be able to reach someone who can help them with whatever they need. If you’re looking for a call centre to help you manage your tenant relationships, don’t hesitate to contact us! We would be more than happy to discuss our services with you and see how we can help.