Tourism + Travel Industries

Call answering services to support luxury service, tourism and travel industries.

Meet Mike.

A tour operator with a burning phone.

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Tour troubles
Tour troubles
Business is good, but Mike is getting a lot of calls asking about tours while he's out with clients - which they don't appreciate.
1
Tour troubles
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Great 'Select'ion
Great 'Select'ion
Mike learned how Select can help take care of calls, bookings and questions from potential customers while he's busy with clients.
2
Great 'Select'ion
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Bountiful bookings
Bountiful bookings
After signing up, Select started taking calls for Mike - setting up bookings in his calendar and answering questions about the tour service.
3
Bountiful bookings
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada
Happy travels
Happy travels
Mike can focus on spending quality time with his clients - increasing his business' and earning him a 5* rating on a popular tourism website.
4
Happy travels

Be like Mike.

Mike knows his clients want the full experience.

By letting Select take care of his calls, he’s able to:

  • Take back time better spent focusing on in-person clients
  • Improve the tour experience for clients
  • Increase sales by having Select do bookings over the phone
select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Want to learn more about all the ways Select Call Centre can help your business?

How else can we help tourism and travel industries?

Calls > computers

Be available to every age range of customers by having a phone solution. We'll always leave a good impression on callers.

First class experience

Provide the best experience to your customers with an award-winning answering service. We'll make sure they get the best treatment.

Clinch the competition

If you don't answer, your competition might! Win over more clients by having us answer your calls and provide all the info they need to book today!

Are you in another industry?

We're ready for your challenge.

These are just a few of the industries we’ve worked with – contact us with more information about you and let’s see if we can find a solution for your phone problems!

select call centre - call centre services, call answering, virtual receptionist, ivr, lone worker and journey management, outbound services in canada

Frequently Asked Questions

Call centres in the travel industry differentiate themselves as providers of quality customer support for travelers through their industry-specific knowledge, 24/7 availability, and multilingual support. They understand the unique needs and challenges of travelers and can provide personalized assistance tailored to different travel scenarios. Their round-the-clock availability ensures that travelers can access support at any time, even during unforeseen situations. Additionally, call centres often offer multilingual support to cater to travelers from diverse backgrounds, enhancing their customer experience. The combination of expertise, availability, and personalized service sets travel-focused call centres apart as reliable partners in the travel industry.

Yes, call centres can effectively handle travel emergencies and urgent travel-related inquiries. They often have dedicated teams or protocols in place to address urgent situations, such as flight cancellations, medical emergencies, or lost passports. Call centre agents are trained to follow established emergency response procedures, providing travelers with immediate assistance and guidance. This capability is invaluable in ensuring travelers’ safety and well-being during unexpected and critical situations.

Call centres enable travel professionals to deliver prompt and efficient support to travelers by offering 24/7 availability and well-trained agents. They can quickly respond to inquiries, address booking changes, and manage traveler issues, ensuring a timely resolution. Call centres also use ticketing and tracking systems to prioritize and route inquiries to the appropriate agent, which streamlines the support process and enhances efficiency. Travel professionals can rely on the call centre‘s expertise to meet travelers’ needs promptly and with a high level of professionalism.

Yes, call centres can assist in managing travel itineraries and inquiries for travelers. They offer services that include itinerary management, such as booking changes, flight or hotel reservations, and updates. Call centres can also handle traveler inquiries related to trip details, destination information, travel insurance, visa requirements, and other travel-related queries. This comprehensive support ensures that travelers have a one-stop source for all their travel needs, improving their overall travel experience and satisfaction.