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Can call centers hear you on hold?

Frequently Asked Questions

Can call centers hear you on hold?

Generally, when you are placed on hold, the agent cannot hear you because the call is transferred to a holding queue where only music or messages are played. However, this can vary depending on the call center’s technology and practices. Some systems might allow agents to listen while a caller is on hold, although this is not common practice due to privacy concerns and ethical considerations. It’s always a good idea to assume that your conversation can be heard at any time to maintain professionalism and privacy.

Can call centers hear you on hold?

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