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How are after-hours calls reported to the medical office by call centres?

Frequently Asked Questions

How are after-hours calls reported to the medical office by call centres?

Select Call employs a meticulous documentation and reporting system for after-hours calls, ensuring that medical offices receive comprehensive and accurate information. Each call we handle is documented in real-time, with operators recording key details such as the caller’s identity, the nature of the call, any actions taken, and if any follow-up is required. Following the documentation, we provide detailed reports to the medical office. These reports can be customized based on the office’s preferences and needs, including the frequency of reporting (such as daily, weekly, or on-demand) and the format (e.g., digital, printed, summary, or detailed reports).

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