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How can a customer service representative in a call centre stay up-to-date with industry developments?

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How can a customer service representative in a call centre stay up-to-date with industry developments?

Staying informed about the most current industry trends is essential for customer service representatives in a call centre. They can stay abreast of such advancements by reading industry publications, attending conferences and taking online courses, joining professional organizations, subscribing to thought leaders’ blogs or social media accounts, and accessing company resources on the topic.

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