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How do call centres manage high call volumes during peak hours for medical clinics in Canada?

Frequently Asked Questions

How do call centres manage high call volumes during peak hours for medical clinics in Canada?

Select Call Centre employs a strategic approach to manage high call volumes, especially during peak hours. The centre uses advanced telecommunication technologies and workforce management software to forecast call volumes and schedule staff accordingly. This ensures that there is always sufficient staff to handle incoming calls, minimizing wait times and enhancing patient satisfaction.

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