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How do I follow up with a customer after a complaint has been resolved?

Frequently Asked Questions

How do I follow up with a customer after a complaint has been resolved?

Once you have fixed a customer’s complaint, it is important to check in with them later. Ask them if they are still happy with the resolution. If they are not, ask why and try to do better next time. Always say thank you for the feedback, as it helps the company get better at customer service. This will make the customer feel appreciated and help them trust and be loyal to the company.

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