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How do I handle a complaint that I cannot resolve?

Frequently Asked Questions

How do I handle a complaint that I cannot resolve?

If you have a complaint that you cannot fix, ask your supervisor or manager for help. If the situation is getting worse, tell your supervisor right away. They will need to know what is happening and see any proof you have. Be honest about what you can do to help solve the problem. It is the supervisor’s responsibility to make sure that customer complaints are resolved in a way that makes the customer happy.

How do I handle a complaint that I cannot resolve - Select Call Center

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