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How do I handle a complaint that is sensitive in nature?

Frequently Asked Questions

How do I handle a complaint that is sensitive in nature?

If someone complains to you and they are upset, it is important to listen to them carefully. The first step is to make sure that they feel heard. This means that you should say that you understand their problem. But do not try to fix the problem right away. First, ask some questions so that you know exactly what the problem is. Only then can you try to solve it.

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