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How do I stop a call centre from recording my call?

Frequently Asked Questions

How do I stop a call centre from recording my call?

You can take several steps if you wish to prevent a call center or an individual from recording your telephone conversation. Firstly, clearly express your objection to being recorded at the beginning of the call. Many call centers will have policies to respect such requests, although this may limit the types of services they can provide over the phone. If you’re informed that the call will be recorded and do not consent to this, you can end the call. Alternatively, inquire if there’s another way to conduct your business, such as through email or a secure online portal, which might not involve call recording. Be aware that laws regarding call recording vary by jurisdiction, and in some cases, organizations must obtain your consent before recording. Familiarize yourself with the relevant laws in your area to better understand your rights and the obligations of organizations.

How do I stop a call centre from recording my call?

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