Skip to content

How long are call logs kept?

Frequently Asked Questions

How long are call logs kept?

The duration for which call logs are kept varies depending on the policies of the phone company or the call center software in use. Telecom companies typically store call logs for a period ranging from a few months to several years. Regulatory requirements, operational needs, and storage capacities influence this duration. For instance, in some jurisdictions, telecom companies are legally required to retain call data for a minimum period to ensure it’s available for legal, security, or regulatory purposes. The retention period for call logs in a call center can also vary. It depends on the company’s policies, the software used, and the nature of the business. Call centers may retain logs for extended periods to analyze customer service trends, assess representative performance, or comply with industry-specific regulations.

How long are call logs kept?

Try Our Call Centre Services Free

What better way to see if we’re a good fit than trying our call answering service for free?