What are some common challenges that customer service representatives in a call centre face?

Customer service representatives in a call centre often have to deal with a lot of challenges. For example, they might have to manage a high volume of calls, handle angry or frustrated customers, do repetitive tasks, and navigate complex systems and processes. All of these challenges can be stressful and lead to burnout. That’s why it’s important for customer service reps to have effective coping strategies and a supportive work environment.