SMS messaging allows you to rapidly and efficiently communicate information to on-call personnel. This helps property managers keep track of response time and work completed by allowing them to use SMS messaging instead of pagers.

There is no substitution for experience in the call center industry – especially as you evaluate centers that cater to busy property managers. Try to resist the urge to choose a low-cost but inexperienced call center, as this could negate your efforts to increase tenant satisfaction. Instead, look for call centers with decades of experience handling property management issues.

In general, a property manager is in charge of a building’s day-to-day operations, including tenant communication and suite upkeep. Property managers are also in charge of collecting rent and arranging maintenance appointments. Depending on the size of the firm, property managers may be expected to make hundreds of phone calls each month. Select Call provides a property management answering service and virtual reception to ensure a higher quality of customer care.

At Select Call, we can even utilize the software of a property management company. As a result, we go directly through their logbook. We do this for many of our customers using an API connection, and our customers all agree it’s a considerable advantage. Our software can communicate directly with their software. Instead of the operator logging in and utilizing it. We’ve worked on third-party integration solutions such as BuildingEngine (Prism), Yardi, and Angus Anywhere.