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What should I do if a customer becomes aggressive or abusive?

Frequently Asked Questions

What should I do if a customer becomes aggressive or abusive?

If a customer is angry and starts yelling, stay calm. Listen to what they are saying and be sorry that they are upset. Tell them you are trying to help. If you can’t fix the problem, get someone who can help, like a manager.

Displeased African Man Talking in Anger on Phone - Select Call Center

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