What steps are taken to maintain a high level of agent expertise and product knowledge?

Maintaining a high level of agent expertise and product knowledge is a priority in Select Call services. Agents undergo regular training sessions to stay updated on product features, industry trends, and customer service best practices. We provide comprehensive product-specific training, ensuring agents have in-depth knowledge of the offerings. Continuous learning opportunities, coaching sessions, and knowledge-sharing platforms are also implemented to foster ongoing development and ensure agents are equipped to address customer inquiries with accuracy and confidence.