Terms & Conditions of Services
Select Communications Inc.
Select Call Centre
February 2026
https://selectcall.ca/terms-and-conditions-of-services/
Select Communications Inc., our business Select Call Centre, or our subsidiaries Allied Answering Service Ltd. and Szeto Technologies Inc. collectively known as Select Call Centre is a multi-office call centre or telephone answering service that is based primarily in Alberta, Canada and is presently active continuously since 1969. Our office address is 314 – 8944 182 Street Edmonton, AB T5T 2E3, our primary telephone number is 780-917-5400 and our email address is contact@selectcomm.ab.ca.
These Service Terms and Conditions (“Terms”) constitute an agreement between you (“Customer”, “you”, and “yours”) and Select Call Centre. These Terms govern your use of our (i) inbound telephone, SMS or email virtual reception services, (ii) internet applications, SMS/MMS text messaging, customer portals, or any other services Select Call Centre offers; (iii) all applications, platforms, and digital properties that we offer through third party platforms (collectively, the “Services”). Please read these Terms carefully. You should print a copy of these Terms for your records. You should also revisit this page periodically to review any updates we may have made to these Terms.
1. PRIVACY POLICY AGREEMENT
Please review our Privacy Policy, located at https://selectcall.ca/privacy-policy/, which is incorporated herein by reference in these Terms. By using our Services, you consent to and agree to be bound by the Privacy Policy. When you use our Services, you consent to provide required personal information and to receive communications from us via telephone, voicemail, email, text message, or otherwise. You agree to provide accurate, current, and complete information about yourself when you use our Services and to update such information while you continue to use our Services.
2. MODIFICATION.
We reserve the right at any time to change or modify: (i) these Terms; (ii) our Services, including adding, modifying or terminating any feature or service available through our Services; (iii) any fees related to the use of our Services. We may modify these Terms at any time, and such modifications shall be effective immediately upon posting on this Site. A copy of the Terms shall be made available to you electronically, and the location of the Terms as well. If the Terms are updated, notification of the change will be provided to you via our normal channels of business correspondence. Additionally, you agree to review the Terms periodically, and your continued use of our Services shall be deemed your acceptance of the modified Terms. In the event any portion of these Terms are found to be unenforceable, the remainder of these Terms shall remain in full force and effect, and the otherwise unenforceable portion shall be amended so as to be enforceable to the greatest extent permitted by law.
3. SMS MESSAGING OR OTHER ELECTRONIC MESSAGES
Consent: By signing up for Select Call Centre’s Services, creating an account with us, and providing us your contact information specifically a telephone number with SMS message capability, you consent to us communicating with you electronically via SMS/MMS Text Message. Your consent can be withdrawn at any time by sending us a message with the word “STOP” or otherwise contacting us. Our SMS/MMS Text Messaging Services is called “SMS message” and is a standard part of the services provided to our customers.
Company Contact Information for SMS messages: Select Call Centre office address is 314 – 8944 182 Street Edmonton, AB T5T 2E3, our primary telephone number is 780-917-5400 and our email address is contact@selectcomm.ab.ca. More convenient communication channels created by us for your Services can also be used to contact us regarding SMS messages.
Scope of Services: You may opt in to receive solicited direct business communications via SMS message on your mobile device. Select Call Centre does not send unsolicited messages or marketing messages to its customers or to anyone else. In association with our Services, we receive inbound SMS messages from you which contain your mobile phone number, the content of your messages, date, time, and other information provided by our mobile carriers or SMS related services. We may use this information to contact you and provide our Services you request. SMS messages may be created as per your Service instructions and sent to you individually, or sent to you as part of a group messages or sent as a automatically created response message.
Message Frequency: The frequency of the SMS messages sent by us is completely dependent on your instructions to us for your use of our telecommunications services.
Contact or Personal Data: You agree to provide valid contact information for communication by mail, email, phone, SMS message and you agree that we may use that contact information to communicate with you in regards to the Services. To the extent our Services involve us communicating with your employees or other associated devices or personnel via SMS message, email, and secure message app you have all consents and also provided necessary notices to share your employees’ contact information for the purposes of Select Call Centre sending electronic messages via SMS message, email or otherwise to your employees.
Message and Data Rates: You are responsible for any mobile service provider charges related to us sending to you or receiving from you SMS messages, MMS messages or any other messages. Your service contract with your mobile provider or any SMS message provider that provides SMS related services governs the charges you are responsible for. Select Call Centre cannot and will not be liable for any delays in the receipt of any text messages, but will make every reasonable effort to eliminate delays. Delivery is subject to many factors including systems that are under the control of Select Call Centre, Internet / network services, third party SMS/MMS gateway providers, and your mobile or Internet network operator.
Opt-Out via “STOP”: To stop receiving text messages, you may reply “STOP” to any text message you receive from us. After you text “STOP” to us, we will send you a text to confirm that you have been unsubscribed from our services. You may also contact us by normal business communication channels and request changes in how we deliver messages to you and all of the employees or associated communications devices related to your Services.
4. CONSENT TO RECORDING OF COMMUNICATIONS.
Where law allows during a conversation with our staff, we may record the call. If you do not consent to call recording, you may end the call or ask to not be recorded.
You are responsible for obtaining all consents and permissions, if required from (a) call participants, (b) End Users, (c) any third parties for use (including, without limitation, the transmission, exchange, receipt, display) of communications data and content of Communications Data in connection with our Services as required by applicable laws and regulations. You are responsible for ensuring that use of Communications Data in connection with our Services is consistent with Customer’s privacy policy, customer and vendor contracts, our privacy policy and these Terms, any other applicable privacy policy, and as required by applicable laws and regulations.
5. CHARGES AND FEES FOR SERVICES.
You are responsible for paying all charges and fees for Services as established by us and agreed to by you by your explicit consent or after notification and implied acceptance of your changed charges and fees. It is normal practice for us to change our Flat Rate all inclusive changes and fees based on services used, and it is also normal practice for us to change our charges and fees based on costs of doing business (e.g., inflation). We provide notification in advance to you of all rate and charge changes using our normal business communication channels. The charges and fees associated with the service are payable for a complete or partial billing period for which your agreement with us is in effect, including any applicable taxes required by law. Payment is due before the next billing period or 28 days from the invoicing date for each billing period for Services and if not paid within that time we reserve the right to suspend or terminate your access to our Services.
Specific Service Rates are charged for any additional minutes that are beyond the agreed on included minutes. You acknowledge that you will be pay for these additional changes which are billed according to our standard billing practices. You may request a detailed listing of your used Services. For telephone calls, the time of a call is calculated starting from when our staff begins talking on a call and ends when our staff is disconnected from the call or connects to the call to someone else. In additional, the time our staff spends on your account handling emails, text messages and completing the work required to handle your communication instructions is also accumulated.
We reserve the right to change charges and fees at any time with appropriate (28 day) notice to you. Charges and fees paid are non-refundable however at our sole discretion we may provide refunds for overpayment, payments for cancelled services, or payment for incorrectly billed services.
6. AUTOMATED PAYMENTS, CREDIT CARD USE & PAYMENT AUTHORIZATION.
If you authorize automated payments in order to make payments, you are expressly authorizing us to charge the payment method on file for the balance due on your account. Cancellation of automated payment requires a written notice of cancellation request emailed to accounts@selectcomm.ab.ca, or written notice included with the invoice payment slip.
If we are unable to process your automated payment for any reason, we will try to contact you by email and may suspend your account until your payment can be processed.
7. NON-PAYMENT FEES.
You shall pay us all charges and fees, plus interest on overdue amounts at the rate of 1.5% per month, plus late charges, collection agency and attorney fees and expenses, court costs, and other expenses incurred in recovering such sums owing. Acceptance by us of any payment that is less than the sum due hereunder shall not constitute a release or an accord or satisfaction for any greater sum due, or to become due, regardless of any endorsement restriction. You agree to pay a reconnect fee determined by us at our discretion for reinstatement of a suspended account. All past amounts owing must be paid and current. We reserve the right to refuse reinstatement of any suspended account.
8. AVAILABILITY.
We cannot and do not promise that our Services will be uninterrupted, secure, or error-free. Our Services are subject to transmission limitations caused by failures in our or third-party systems including but not limited to technical issues with our telephone or wireless carriers that provide services that are integral to our Services, scheduled and emergency maintenance by us or our providers, power outages, natural disasters, fire, security breaches and equipment failures. You agree and understand that we are not required to notify you of any interruptions of any type, suspensions, curtailments or failures, and that we have no liability for any damages or loss therefrom. Further, we reserve the right to interrupt or suspend our Services, or any part thereof, with or without prior notice for any reason.
9. DATA RETENTION.
We provide a customer accessible internet portal that you may retrieve information from regarding our Services. The information on the portal is subject to our data retention policies, which are designed to limit data retention in accordance with applicable law. We retain your data for a period of no more than 365 days and retain call recordings of any of your customer calls for a period of no more than 90 days. We make no representations or warranties that any data will be available on the portal or otherwise after it has been used to provide our Services. To the fullest extent allowable under law and our own data retention policies set forth above, we are not obligated to retain any of your data and are not liable for any loss of your data. While your account is active, we shall retain data, including but not limited to call connection details, activity log files, messages and backup copies. We shall not be responsible for retaining any of your data after account termination. Data is deleted from our servers after your account is terminated. We will not restore, provide on any storage media, or send out any data pertaining to terminated accounts, unless specifically noted in a customized service agreement.
10. ACCOUNT NUMBERS.
The telephone number we assigned to you for your exclusive use is your number as long as your account remains in good standing with our service. You may, at your discretion, port this number to another telephone service provider by following the steps that the other telephone service provider requires from you. If you do not keep your account in good standing with all charges and fees paid up as required, this option to port your exclusive telephone number to another service provider will not be available.
11. CUSTOMER RESPONSIBILITY FOR END USERS.
You agree to (i) be fully responsible to for the lawful collection, storage and transmission of personal data that we transmit to you on your behalf in regards to all data privacy laws; (ii) use all reasonable efforts to prevent unauthorized access to or use of our Services and notify us promptly of any unauthorized access or use; and (iii) use, and ensure that your End Users use our Services only in accordance with these Terms and all applicable law. Any use of our Services in violation of the foregoing by you or your End Users that in our sole judgment threatens the security, integrity, or availability of our Services may result in immediate suspension of access to our Services.
12. NO WARRANTIES.
We make no representation or warranties of any kind, express or implied, regarding any matter in connection with our services or relating to the availability, quality, reliability, suitability, timeliness, accuracy or completeness of our services. You use our services is at your own risk. To the maximum extent permitted by applicable law, our services are provided to you on an “as is”, “as available” basis with no warranty, no implied warranty of merchantability, or fitness for a particular purpose. No oral or written information, representation or advice given by us or any associated representative shall create a warranty without such warranty having been created and signed in writing with the full, complete and proper legal authority of the company.
13. LIMITATION OF LIABILITY.
Our obligations set forth herein are the sole remedy with respect to the provision of our Services. Notwithstanding any other provision of these Terms or any agreement between us and you, in no event shall we be liable for any direct or indirect damages or loss of business that result from Customer’s use of, or the inability to use, the Services, caused directly or indirectly by (1) any failure, omission, error, delay, or interruption including but not limited to any inadequacies thereof for any purpose, or (2) by the use or inability to use our Services or from the failure to take and transmit any message or from the failure to receive an accurate message or from the failure to receive any message at all, or (3) by the interruption or suspension or cancellation of Services or (4) failure to discontinue Services after Customer or Company cancels Services; and the Company shall not be liable under any circumstances for any indirect, special, consequential or punitive damages. Company is not responsible or liable for failure of telephone or wireless carriers which provide service links and other elements of our Services. We shall have no liability unless notice of your claim is given to us in writing within fourteen (14) days following the date of the problem. Our liability at all times shall be limited to a credit adjustment equal to your pro-rated monthly service charge for the period during which the liability arose, to a maximum of fifteen (28) days or five hundred dollars ($500.00) (CDN), whichever is less.
14. INDEMNIFICATION.
You will defend, indemnify, and hold Select Call Centre, its respective affiliates, subsidiaries, and parent companies, and their respective officers, directors, employees, agents, information providers, and partners (collectively, the “Protected Parties”) harmless from and against any actual or threatened suit, actions, proceedings (at law or in equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees, costs, penalties, interest, and disbursements) arising from or related to (a) your conduct with respect to our Services and/or (b) violation (or alleged violation) of these Terms by your or any other person accessing the Site or Services using your Account. Under no circumstance will Select Call Centre be liable for damages of any kind that result from your use of, or the inability to use, our Services.
15. MISCELLANEOUS.
These Terms constitute the entire agreement of the parties with respect to the subject matter hereof and supersede all previous written or oral agreements between the parties with respect to such subject matter. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. The section headings used herein are for convenience only and shall not be given any legal import.
These Terms shall be governed under the laws of the Province of Alberta. You agree that any legal action or proceeding between Select Call Centre and you for any purpose concerning these Terms or the party’s obligations hereunder shall be resolved individually, without resort to any form of class action.
To the extent applicable, these Terms include the description of our Services that you purchase from us, and the general payment terms for the costs, charges and fees payable by you for such Services. Subject to any additional terms and conditions presented to you at the time of purchase of Services, specifically the dollars amounts that you agree to pay, these Terms set out the entire agreement between us relating to the subject matter herein and supersede any and all prior or contemporaneous written or oral agreements between us.
Select Call Centre may assign its rights and duties under these Terms at any time without notice to you.
No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
Any heading, caption or section title contained in these Terms is inserted only as a matter of convenience and in no way defines or explains any section or provision hereof.
16. CONTACT US.
If you need to contact us regarding this Site, our Services, or these Terms, please reach out to us by email at contact@selectcomm.ab.ca, via phone at 780-917-5400 or toll free 888-561-9192, or at:
Select Call Centre
314 – 8944 182 Street
Edmonton, AB T5T 2E3
Our Terms and Conditions of Service may be updated at any time for legal or business reasons.
Select Communications Inc. | Terms and Conditions of Services | February 2026
