Privacy Policy | Select Call Centre

Privacy Policy

Select Communications Inc.

Select Call Centre

February 2026

/privacy-policy/

Select Communications Inc. or our business Select Call Centre is a multi-office call centre or telephone answering service that is based primarily in Alberta, Canada since 1969. Our office address is 314 – 8944 182 Street Edmonton, AB T5T 2E3, our primary telephone number is 780-917-5400 and our email address is contact@selectcomm.ab.ca.

Select Call Centre is committed to ensuring the privacy of your communications and personal information that our customers ask us to collect, store and transmit on their behalf. Collecting information, including personal information, on our customers’ behalf is the nature of our business. We store all information securely on our computers systems and disclose it as instructed by our customers. We are responsible for our collection, storage and transmission of your personal information information. We also collect information from businesses and individuals wishing to do business with us, we store this information securely and use this information for the purpose of communicating with our customers and potential customers. We do not sell or transfer our information to third parties.

As an Alberta corporation, Select Communications Inc is subject to and acts in accordance with Alberta’s Personal Information Protection Act (PIPA) for privacy matters related to the collection, use, and disclosure of personal information. If applicable, we may also be subject to and act in accordance with Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA). Should we become aware that information collection, storage and transmission is subject to additional laws, we will act in accordance with those laws as required.

Personal information under PIPA means information about an identifiable individual broadly includes any data that can identify a person, either directly or when combined with other available information, including: name, home address, email address, phone number, or identification numbers, age, date of birth, physical description (e.g., height, weight), gender, race, ethnic origin, medical history, biometric data, employment or criminal history, income, financial details, or other subjective information related to the individual. Note that PIPA does not cover business contact information if it is solely for the purposes of enabling the individual to be contacted in relation to the individual’s business responsibilities and for no other purpose nor does PIPA apply to purely corporate information.

When we collect information from you for our business purposes, that information allows us to provide you with information about our services and to provide those services within accepted business parameters. This includes: contact information, correspondence, details of service related activities, business related preference information, business related information related to actual and potential legal issues, and computer information such as ip addresses and browser cookies.

Your consent for our collection, storage and transmission of information is implied by the products, services or information you are requesting. You may request your information or revoke your consent at anytime by contacting us. Our response time and potential costs are governed by PIPA.

If we are required by law, court order or governmental authority to disclose certain types of personal data we will do so.

We retain personal information only as long as necessary for the identified purposes or legal requirements. Purposes include providing you with the services you have requested, maintaining compliance with legal obligations, and maintaining a commercially viable relationship with our customers. The length of time we store information varies according to the nature of the information and the business use. Information that is subject to PIPA is used as intended and then deleted securely or anonymized.

We implement reasonable physical, technical, and organizational measures (e.g., encryption, access controls) to protect personal information, however we cannot guarantee absolute security due to inherent risks. We put reasonable security measures and safeguards in place to secure information in storage and during transmission. In the event of a privacy breach posing a real risk of significant harm, we will notify affected individuals and, where required, the Office of the Information and Privacy Commissioner of Alberta (OIPC) as required by PIPA.

If you have issues or any concerns with our handling of your personal information, please contact us using the included contact details in this document and we treat your concern with the utmost seriousness so that your issue or concern can be properly addressed in a timely manner as required. Please include in your communications the full details of the issue and the information involved.

Our privacy policy may be updated at anytime for legal or business reasons.

Select Communications Inc. | Privacy Policy | February 2026

Select Call is a 24/7 operating. award-winning contact centre with locations in Edmonton, Calgary, Red Deer and Brooks – with remote operations throughout Canada. Since 1969, we’ve been providing communications and customer service solutions for companies of all sizes in the country.