Edmonton Answering Service

Select Call Centre answers the phone for Edmonton businesses 24 hours a day, 365 days a year. When you can’t pick up (after hours, on weekends and holidays, during your busiest hours, or all day as your virtual receptionist) a live, trained agent answers in your business’s name, takes care of the caller and gets the details to you.

Our head office is in west Edmonton, so the people answering your calls are your neighbours.

After-hours answering in Edmonton

When your office closes, your Edmonton calls forward to us, usually with a short code on your phone line. We follow your instructions for every kind of call: urgent calls go to your on-call staff or are transferred to you, and everything else is sent to you as a text or email message, or as a summary at whatever interval you choose.

Who we answer for in Edmonton

• Property managers: after-hours tenant calls (floods, lockouts, no heat) logged and passed to your on-call staff exactly as you instruct.
• Contractors and home services: emergency service calls and new jobs captured while your crews stay on the tools instead of the phone.
• Clinics and medical offices: after-hours patient calls, appointment booking, and urgent messages to the provider on call.
• Social services and non-profits: caring, consistent answering for client and intake lines, day and night.

We also answer for many other kinds of businesses. Tell us how your calls should be handled and we’ll build your account around it.

Answering services for Edmonton businesses

• Call answering: live agents for after-hours, overflow and full-time coverage.
• Virtual reception: appointment booking, payment processing and outbound reminder calls.
• Automated and interactive answering: a low-cost automated answering system for simple, predictable calls.
• Lone worker and journey management: app or call check-ins and incident reporting for staff working alone.

Keep your Edmonton number

Keep your existing 780 number and forward it to us, or we can set you up with a new local number or a toll-free line. There’s no long-term contract: you only pay for the time we spend on your calls, to the second. See our pricing.

Serving Edmonton and area

We answer for businesses across Edmonton and nearby communities, including St. Albert, Sherwood Park, Spruce Grove, Leduc and Fort Saskatchewan. Want to hear how we’d sound answering for your business? Ask us for a test line, or call us any time at 1-888-561-9192.