Red Deer Answering Service

Select Call Centre answers the phone for Red Deer businesses 24 hours a day, 365 days a year. When you can’t pick up (after hours, on weekends and holidays, during your busiest hours, or all day as your virtual receptionist) a live, trained agent answers in your business’s name, takes care of the caller and gets the details to you.

Select has an office right here in Red Deer, part of our team across Alberta.

After-hours answering in Red Deer

When your office closes, your Red Deer calls forward to us, usually with a short code on your phone line. We follow your instructions for every kind of call: urgent calls go to your on-call staff or are transferred to you, and everything else is sent to you as a text or email message, or as a summary at whatever interval you choose.

Who we answer for in Red Deer

• Contractors and home services: emergency service calls and new jobs captured while your crews stay on the tools instead of the phone.
• Industrial and field operations: alarm and alert calls sorted by priority, and lone-worker check-ins for staff working alone or on the road.
• Property managers: after-hours tenant calls (floods, lockouts, no heat) logged and passed to your on-call staff exactly as you instruct.

We also answer for many other kinds of businesses. Tell us how your calls should be handled and we’ll build your account around it.

Answering services for Red Deer businesses

• Call answering: live agents for after-hours, overflow and full-time coverage.
• Virtual reception: appointment booking, payment processing and outbound reminder calls.
• Automated and interactive answering: a low-cost automated answering system for simple, predictable calls.
• Lone worker and journey management: app or call check-ins and incident reporting for staff working alone.

Keep your Red Deer number

Keep your existing 403 number and forward it to us, or we can set you up with a new local number or a toll-free line. There’s no long-term contract: you only pay for the time we spend on your calls, to the second. See our pricing.

Serving Red Deer and area

We answer for businesses across Red Deer and nearby communities, including Sylvan Lake, Lacombe, Blackfalds and Innisfail. Want to hear how we’d sound answering for your business? Ask us for a test line, or call us any time at 1-888-561-9192.