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Benefits of Call Centre Appointment Booking Services

Many service-based businesses rely on clients booking appointments. From lawyer consultations to spa treatments, missing an opportunity to schedule an appointment with a customer means not only losing the sale but also potentially losing the customer forever should they choose to call the next on the list. This is where our Appointment Booking Services really shine.

In this busy day and age, when a customer takes the time to pick up the phone, they are looking for a person – not a voicemail. It’s possible that they will simply not leave a message, and move on until they reach a competitor who is available to answer. If you’re a business owner of any size, who is not always available to answer every call it’s time to consider working with a call centre (like us) to help you ensure that no call goes missed and no appointment goes unscheduled.

As your business grows and you begin to find that you have less and less time, you may be thinking about hiring a receptionist or assistant. Depending on the amount of work you have to offer, it actually may make sense to work with a call centre (like us) instead OR even AS WELL.

Choosing Appointment Booking Services INSTEAD of hiring a receptionist means that you won’t have train new staff, create additional space in your office or work area, and also pay for vacation time, benefits, and all of the other expenses that go along with hiring new staff. You also won’t have to worry about possible turn-over or overtime. Our customer service staff is ready to answer calls to your business 24/7 for as long as you need them to.

Choosing Appointment Booking Services AS WELL AS hiring a receptionist or assistant means that they will not be chained to the telephone. They will be able to focus on the other duties required without interruption and you will have the support you need to continue to grow your business!

Outsourcing your appointment booking is a smart business decision as it is cost-effective and reliable. We can utilize your current web-based scheduling software, or we have our own program as well, whichever you prefer. We pride ourselves on offering a customized service that fits your business perfectly, and we can’t wait to show you exactly what that could look like for your business.