Taking Appointments The Select Call Centre Way
If your business books appointments, this article is for you! Did you know that there is a right way and a wrong way to book appointments?...
Blog
Provide Great Customer Service for Your Not-For-Profit Organization
You don’t have to be in business to understand why good customer service is incredibly important. Chances are that you’ve...
The Summer Slow Down: How to Provide the Same Level of Customer Service During Vacation Season
As the summer months approach, you’ve likely been thinking about scheduling, or even approving vacation time for your team so that...
How to Make Your Customers Feel Heard, Even While Collecting Their Information
Every phone call from a customer in an opportunity to delight them and retain their business. Even if they are calling with a complaint or...
No More IDK: How to Respond to Questions You Don’t Know the Answer To
It has happened to all of us working in the customer service field… a customer asks a question that you just don’t know the...
Tips for Leaving Better Voicemail
Getting People to Leave a Message at the Beep Instead of Leaving at the Beep. Does anyone actually like voicemail? George Costanza’s...
Adapting to Outsourcing Partnerships
On paper, outsourcing makes a lot of sense. Paying less to accomplish a business objective and getting more of your time back both lead to a...
Home for the Holidays
The holiday season is sacred. Regardless of you religious affiliation, or lack thereof, the holidays are a time to celebrate life, and all...