5 Tips For Creating An Excellent Phone Experience
Could You Improve Your Phone Skills? Not every call will be a customer. In fact, many calls are a complete waste of time. How does that...
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How to Save Your Customers Time
What is one thing that many people would say is more valuable to them than money? TIME. One of the best ways to create a loyal customer is...
Improve Your Telephone Listening Skills in 5 Minutes
It can happen to even the best customer service associate – day dreaming. A wandering mind. An innocent interruption. With so many...
Why Telephone Customer Service is Still Important for Your Business
Facebook, Twitter, Email, Skype, text, live chat, and website contact forms. All excellent examples of some of the countless ways customers...
The Select Call Take on Positive Phrasing
Have you heard this before: “It’s not what you said, it’s how you said it.”? Even the most innocent and well meaning...
Customer Service Tips for Your Tourism & Travel Business
These days, there seem to be hundreds of ways to plan a trip to anywhere in the world. Just imagine how many times “family...
How to Create and Keep an Engaged Customer Service Team
It’s a very achievable goal… Your business can be known citywide, nationwide, and even worldwide, for exceptional customer...
Infographic: 7 Small Business Customer Service Tips
As the owner of a small business, you understand that outstanding customer service is crucial for the survival, and growth of your company....
Customer Service Tips for Property Managers
With more and more tenants turning to online review sites like, Google, Facebook, and Yelp, it is more important now, than ever before to...