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How to Save Your Customers Time
What is one thing that many people would say is more valuable to them than money? TIME. One of the best ways to create a
Improve Your Telephone Listening Skills in 5 Minutes
It can happen to even the best customer service associate – day dreaming. A wandering mind. An innocent interruption. With so many possible distractions at
Why Telephone Customer Service is Still Important for Your Business
Facebook, Twitter, Email, Skype, text, live chat, and website contact forms. All excellent examples of some of the countless ways customers are able to reach
The Select Call Take on Positive Phrasing
Have you heard this before: “It’s not what you said, it’s how you said it.”? Even the most innocent and well meaning statement can have
Customer Service Tips for Your Tourism & Travel Business
These days, there seem to be hundreds of ways to plan a trip to anywhere in the world. Just imagine how many times “family vacation”
How to Create and Keep an Engaged Customer Service Team
It’s a very achievable goal… Your business can be known citywide, nationwide, and even worldwide, for exceptional customer service. We know that word of mouth
Infographic: 7 Small Business Customer Service Tips
As the owner of a small business, you understand that outstanding customer service is crucial for the survival, and growth of your company. Often, helpful
Customer Service Tips for Property Managers
With more and more tenants turning to online review sites like, Google, Facebook, and Yelp, it is more important now, than ever before to provide
Taking Appointments The Select Call Centre Way
If your business books appointments, this article is for you! Did you know that there is a right way and a wrong way to book
Provide Great Customer Service for Your Not-For-Profit Organization
You don’t have to be in business to understand why good customer service is incredibly important. Chances are that you’ve experienced some form of good
