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Why You Need Customer Feedback For Business Growth
When you seek to understand your customers experience in its entirety, you find ways to improve your go-forward approach armed with information, rather than just
It’s Time to Plan for Holiday Absences!
It’s officially fall! You’ve survived summer vacation, and everyone in the office is feeling refreshed and ready to refocus and be productive. Finally. Don’t get
5 Tips For Creating An Excellent Phone Experience
Could You Improve Your Phone Skills? Not every call will be a customer. In fact, many calls are a complete waste of time. How does
How to Save Your Customers Time
What is one thing that many people would say is more valuable to them than money? TIME. One of the best ways to create a
Improve Your Telephone Listening Skills in 5 Minutes
It can happen to even the best customer service associate – day dreaming. A wandering mind. An innocent interruption. With so many possible distractions at
Why Telephone Customer Service is Still Important for Your Business
Facebook, Twitter, Email, Skype, text, live chat, and website contact forms. All excellent examples of some of the countless ways customers are able to reach
The Select Call Take on Positive Phrasing
Have you heard this before: “It’s not what you said, it’s how you said it.”? Even the most innocent and well meaning statement can have
Customer Service Tips for Your Tourism & Travel Business
These days, there seem to be hundreds of ways to plan a trip to anywhere in the world. Just imagine how many times “family vacation”
How to Create and Keep an Engaged Customer Service Team
It’s a very achievable goal… Your business can be known citywide, nationwide, and even worldwide, for exceptional customer service. We know that word of mouth
Infographic: 7 Small Business Customer Service Tips
As the owner of a small business, you understand that outstanding customer service is crucial for the survival, and growth of your company. Often, helpful
