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Collaboration Alert! Select Call and Aware 360 Safety Solutions
Select Call Centre and Aware 360 have joined forces to provide the most effective, reliable and advanced safety solutions for people who travel and work
How to Avoid 4 Common Customer Service Mistakes [INFOGRAPHIC]
Of course, your business is unique. You offer customized products or services, and you work hard to offer exceptional customer service that sets you apart
35 Positive Words to Use With Every Customer
In a blog we shared last year we talked about the importance of Positive Phrasing. As we noted then, the language that your customer service
10 Telephone Etiquette Tips for Business
Sure, it seems simple… you’ve been answering the phone since you were a kid, right? Well, it’s a bit different when considering your telephone answering
How to Get Your Inbox To ZERO and Keep it There
Have you ever experienced a time in your career when you just can’t seem to keep up with the emails? No matter how efficient you
Benefits of Call Centre Appointment Booking Services
Many service-based businesses rely on clients booking appointments. From lawyer consultations to spa treatments, missing an opportunity to schedule an appointment with a customer means
Customer Service Tips for Your Busy Salon
Whether you’re a manager at a large Hair Salon chain, or you own your own single chair establishment, there are many things that you can
How Medical Offices Can Benefit From Call Centre Support
Unlike many other industries, it doesn’t matter where in North America your Medical Office is… it’s busy! Pretty much all the time. Sure, there are
When to NOT to Answer the Phone
Nobody expects you personally to be available 100% of the time. However, your customers may expect that their calls are answered every time they attempt
How to Get the Most From Your Customer Surveys
Are you currently in the process of building a customer survey? Perhaps you already have one, but need to make some adjustments. Either way, if
