How to Avoid 4 Common Customer Service Mistakes [INFOGRAPHIC]
Of course, your business is unique. You offer customized products or services, and you work hard to offer exceptional customer service that...
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35 Positive Words to Use With Every Customer
In a blog we shared last year we talked about the importance of Positive Phrasing. As we noted then, the language that your customer service...
10 Telephone Etiquette Tips for Business
Sure, it seems simple… you’ve been answering the phone since you were a kid, right? Well, it’s a bit different when...
How to Get Your Inbox To ZERO and Keep it There
Have you ever experienced a time in your career when you just can’t seem to keep up with the emails? No matter how efficient you are,...
Benefits of Call Centre Appointment Booking Services
Many service-based businesses rely on clients booking appointments. From lawyer consultations to spa treatments, missing an opportunity to...
Customer Service Tips for Your Busy Salon
Whether you’re a manager at a large Hair Salon chain, or you own your own single chair establishment, there are many things that you...
How Medical Offices Can Benefit From Call Centre Support
Unlike many other industries, it doesn’t matter where in North America your Medical Office is… it’s busy! Pretty much all...
When to NOT to Answer the Phone
Nobody expects you personally to be available 100% of the time. However, your customers may expect that their calls are answered every time...
How to Get the Most From Your Customer Surveys
Are you currently in the process of building a customer survey? Perhaps you already have one, but need to make some adjustments. Either way,...