8 Customer Service Metrics You Need to Start Tracking Today
Have you heard the quote “What gets measured gets done.”? We like this quote here at Select Call as it highlights the importance of...
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Body Language. Is it Important When Talking on the Phone?
Yes, it is. That’s the simple answer. Every time you connect with someone over the phone, be it a customer or a friend, it’s...
How Long Would You Wait?
Your Phone is Just Like a Sales Counter Imagine standing at a store counter for 2 minutes before being acknowledged. Some people might...
10 Important Customer Survey Questions
In a previous blog, we outlined the main reasons why it is so important to request feedback from your customers, current and past. The...
If You’re Ready, They Will Buy.
Does the phone play any part in your business? If so, this is very important. 60% of sales are made on the first call. And the...
How to Excel as a Customer Service Representative
What does it take to excel as a customer service provider? How can one person create a successful customer experience that not only meets...
How to Win Back a Lost Customer
Most businesses and organizations have a customer life cycle. Sometimes customers move on simply because they no longer need the services of...
Why You Need Customer Feedback For Business Growth
When you seek to understand your customers experience in its entirety, you find ways to improve your go-forward approach armed with...
It’s Time to Plan for Holiday Absences!
It’s officially fall! You’ve survived summer vacation, and everyone in the office is feeling refreshed and ready to refocus and...