Why IVR is Right for Any Business
Whether small or large, any company can see huge benefits from switching to an Interactive Voice Response (IVR) system for managing phone...
Blog
Our COVID-19 Response
With the ongoing development of COVID-19, we have been asked about our preparedness plan for emergencies with regards to the quickly...
New Year. New Budget. New Strategy?
As we roll into a new decade, it is time to reflect on how our businesses are operating. At Select, we have been transitioning some of our...
Lean, Mean, IT Machine
Managed Information Technology Services (MITS) is a fast growing industry. In a sense, they provide many of the services the call centre...
Property Managed Properly
Property managers and call centres go together like peanut butter and jelly (or bananas if you prefer). If you are a property manager, which...
Surviving the Difficult Times
Regardless of political positions or where we point the blame, we are all part of a struggling economy. In order to survive, businesses are...
Winter is Coming
Are you ready? Have the preparations been made? Shovels sharpened and hearts hardened? Winter tires on the wagon? How about your telephone...
Don’t Throw Out the Baby with the Bath Water
Recently, businesses have been moving to automated phone answering systems. Unfortunately, for both the customers and the business, they...
How to Deliver Unforgettable Customer Service (In a Good Way)
Delivering Unforgettable Customer Service As a business that also relies on customer retention, we here at Select Call Centre understand the...